Frequently Asked Questions (FAQ)

1. I Can't Check Out  - Paypal Just Keeps Spinning

 Please Check your Web browsers Settings, And Clear the Cache and Cookies.

If that Don't Work Try a Different Web Browser.  (like Firefox)  Click here to Download FireFox.

Or You Can Create and Account Then you can Purchase the Credits Here on this Page

Click here to Purchase Credits  - I will Then Have to Manually Add the credits  to Your Account.

2. I added Patterns and Credits to the Cart, but it says I dont have enough Credits to buy?

Pattern Credits need to be Purchased First "By themselfs"
Remove the Patterns from the Shopping Cart. and just Purchase the Credits.
Once you have the Credits in your Account, you can then Purchase Patterns with them.

3. There is No Check out Button, to complete the Purchase
Please Check your Web browsers Settings: And have Java and JavaScript enabled, and that you Accept Cookies. Or Download the FREE Firefox Web Browser.  Click here to Download FireFox.

4. What do I do with the Zip File? And how do I Print Your Patterns

I put together a PDF file that may answer many of these type questions.  

Click here to Read it.

5. I deleted (or did not get )the email with the Download Link!

Just Log into the Store, Click on "My Account", then click on "Completed Orders".
The Download Link will also be there, to click and Download your Patterns.
          There will be a Link For Each Pattern Order Placed, Directly under the list of patterns.

6. How do I open Zip Files on an iPhone?

To Open Zip Files on an iPhone.

You just Need to Install a Free App in the Apple app Store Called - "Zip Browser"

https://itunes.apple.com/us/app/zip-browser/id453149699?mt=8

7. BLANK ZIP FILES - How do I open Zip Files on an Android?

The Zip File is Fine,  it's Your Phone causing the Issue.

To Open Zip Files on an Android Phone.

Just Use The Files by Google App. Click Here for Video

Files by Google allows you to extract and view contents of compressed files.
Note: Only .zip files are supported.

1. On your Android device, open Files by Google.
2. On the bottom, tap Browse Browse.
3. Navigate to the folder that contains a .zip file you want to unzip.
4. Select the .zip file.
5. A pop up appears showing the content of that file.
6. Tap Extract.
7. You’re shown a preview of the extracted files. If you want to delete the .zip file after extraction, select the “Delete ZIP file” checkbox.
8. Tap Done.
9. The extracted files are saved in the same folders as the original .zip file.

8. I bought pattern credits but their not showing up in my account?
For some reason on a few orders, Paypal does not send the payment code to the store.
Just send me an email and I'll add the credits manually to your account
Please Use the Contact button above.

9. How do I Purchase Pattern Credits?
Click here for a Step by Step Video

10. How do I Use the Pattern Credits to buy Patterns?
Click here for a Step by Step Video

11. Why do Pattern Credits expire at the end of the Year?
This is a Seasonal Website, The Site depends on repete yearly customers to survive
the Season Runs from July 1st, to June 30th, we then Start Over with the new Carving Season.

12. How do I Carve Your Patterns?
Click here for a Step by Step Instructions

13. What is your Refund Policy?
Sorry we do not offer Refunds on Downloadable Products.

14. Howdo I rder a Custom Pattern?
Click Here For info and Prices

15. How do I order a Custom Carving?
Click Here For info and Prices  

16. Can I donate money to help out with the cost involved with running this website?
Donations are not required, but are welcomed
This website does cost to keep it going. with Server Cost & Software Upgrades.
All donations will go into the site, Faster Speed, Store Improvements, Programmer Cost etc.
Click Here if you wish to Donate to the Site

17. How do I change my Password?

Just Log into the Store, Click on "My Account", then click on "Your Account Details".

Where it says "Password:" add your NEW Password, Then Retype it, where it Says "Confirm Password:"

Click on "Update my Details"  Your password is Now Changed.